Still unsure? Here are some frequently asked questions!
1
What exactly does Outsource Balkan do?
Outsource Balkan helps U.S. companies hire vetted, reliable, remote professionals from the Balkan region. We handle recruitment, vetting, onboarding, administration, and ongoing support, so you get a dedicated worker without the complexity of international hiring.
Are the workers employees or freelancers?
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They are independent contractors, not your employees. Outsource Balkan manages the relationship, payments, and compliance on your behalf, so you avoid employer obligations, payroll taxes, and HR complexity.
No. You pay one flat monthly invoice to Outsource Balkan (a U.S. company). We handle all payments to contractors and local tax requirements on our side.
Do I need to deal with international payroll or foreign taxes?
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Is this legal and compliant?
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Yes. This model is commonly used by U.S. companies for outsourcing and remote staffing. You are contracting services from a U.S. company (Outsource Balkan LLC), not hiring foreign employees directly.
Why is the monthly cost lower than hiring in the U.S.?
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Labor costs and cost of living are significantly lower in the Balkans. You save on payroll taxes (FICA, Medicare, FUTA), benefits (health insurance, PTO, retirement) and HR and recruitment costs. You pay a predictable flat fee with no hidden costs.
What does the monthly fee include?
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Your monthly fee includes contractor compensation, recruitment and vetting, ongoing program management, administrative support, quality control and communication assistance. There are no surprise fees.
Yes. Outsource Balkan LLC is a U.S.-registered company. We also operate locally in the Balkans to manage contractors effectively.
Outsource Balkan is led by an American founder with firsthand experience living and working in the Balkans, supported by a local team that understands both U.S. business expectations and regional talent.
Who manages and supervises the worker?
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What if the worker is not a good fit?
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You manage the worker’s daily tasks, just like a remote team member. Outsource Balkan provides oversight, support, and replacement assistance if needed.
We work with you to resolve performance issues. If necessary, we assist with replacement so your operations continue smoothly, however we didn’t face this issue yet.
How do payments work?
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You receive a single monthly invoice from Outsource Balkan LLC (U.S.). Payments are made monthly in advance, and funds are held by us and released only after the service period is completed, ensuring clarity, accountability, and continuity.
Why do you bill monthly instead of bi-weekly?
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It’s pretty simple: monthly billing ensures the contractor payment stability, it reduces the administrative risk and delivers a smooth and continuous service. This protects both you and the contractor and keeps operations consistent.
Will language or cultural differences be a problem?
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Absolutely not. All candidates we work with are vetted for English proficiency, professional communication, familiarity with U.S. business culture and more.
Is Outsource Balkan based in the U.S.?
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Who is behind Outsource Balkan?
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What kind of roles do you support?
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We typically support roles such as: Administrative assistants, Customer support, Data entry, Back-Office roles, Operations support, Accounting support… Other roles can be discussed on a case-by-case basis.
How quickly can we get started?
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Once we understand your needs, the process usually takes a couple of days to present suitable candidates and begin onboarding.
Is there a long-term contract?
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There are no long-term contracts with our business. Our goal is long-term partnerships, but we understand business needs can change. Of course, if after some time you are sure you want to continue with a worker, we can present a 3 month or a 6 month contract.
Why shouldn’t I just hire directly overseas?
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What makes Outsource Balkan different from large outsourcing firms?
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Is my data and business information secure?
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Who should use Outsource Balkan?
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Still have questions?
Direct hiring involves legal complexity, tax exposure, payment risks, HR issues and time-consuming recruitment. Outsource Balkan removes those risks and gives you one point of contact and one invoice, so you can focus on your business just as ever.
With us, you are not just another number. We focus on personalized services, fewer clients per account, higher-quality vetting and direct communication that will focus on your business with more care.
Yes. We follow standard confidentiality practices and can sign NDAs upon request.
Outsource Balkan is ideal for small and mid-sized U.S. businesses, firms looking to reduce overhead, owners who want simplicity and predictability.
We’re happy to explain everything in plain English.
Book a call and we’ll walk you through the process step by step!
